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Patient experiences
Patient experiences

A guide for patients

Before you arrive as a patient you will receive a 'welcome pack'. This carries all the information you will need to make your stay with us is as rewarding as possible. For example, it has a few tips on what to bring and how to prepare for your visit as shown below:


What to bring with you:

Daywear

  • Lightweight clothing and underwear
  • Walking shoes
  • Swimwear - for those having hydrotherapy treatment

Nightwear

  • Lightweight dressing gown
  • Nightdress/pyjamas
  • Physio agreed footwear

Toiletries

  • Two face cloths - towels will be provide

Walking aids

If you use walking sticks or crutches don't forget to bring them - or your wheelchair.

Medication

Please pass all your medication and any details to your nurse.

We will make sure you continue taking your medication and that you take this home at the end of your stay - unless our doctor advises otherwise.

Money

We recommend you bring a small amount of money so you can use the pay phone and buy items from the hospital trolley.

Contact with relatives and friends:

Visiting hours

The Centre offers open visiting however, it would be a great help to our staff if your visitors could come to see you between 2pm and 8pm.

Numbers of visitors

To help you get as much rest as possible we do limit the number of visitors to two for each patient at any given time, and kindly ask that all children are supervised at all times.

Making contact

We realise that family and friends want to contact the hospital directly for news of your progress however, we do ask that one relative or friend is nominated as the contact for you. This way, nurses can spend their time caring for as many patients as possible.

Telephone numbers

Available

Dufferin Suite: 01892 600809

All day

Cilla Ward: 01892 600811

All day

Joyce Ward: 01892 600812

All day

Customer service team
01892 600803

9am to 5pm

Main switchboard:
01892 665577

7am to 9pm

Top tip

One: please don't bring any valuables with you. Keeping track of them can cause unnecessary worry.

Two: Please leave your mobile phone at home or turned off. There is a telephone in each bedroom for you to use.

No No's

The Centre is a smoking-free hospital.