Frequently Asked Questions
Q. What services do you provide?
We provide orthopaedic diagnosis, treatment and surgery - for hips, knees, ankles, shoulders, hands and spinal - as well as rheumatology, specialist assessment of arthritis or other musculo-skeletal conditions.
Q. Why should I choose the Horder Centre?
For our consistent track record of successful operations and exceptional standards of cleanliness.
99% of our patients who completed our feedback questionnaire gave us top marks for the care and attention they received during their stay with us in 2009.
As a registered charity, our mission is to help patients with painful and often debilitating arthritic, orthopaedic or other musculo-skeletal conditions. This is all we do, which means all of our efforts, including fundraising, are for the benefit of our patients.
Q. How can I make The Horder Centre my Patient Choice?
As a charity, we aim to make our services available to as many people as possible. So whether you are an NHS, medically insured or a self-paying private patient, you can benefit from our orthopaedic expertise and care. Read more ...
Q. Where is The Horder Centre?
The Centre is in Crowborough, near Tunbridge Wells, situated in the beautiful surroundings of Ashdown Forest.
Q. How much do the operations and treatments cost?
The cost of any diagnosis, treatment or surgery for a self-paying private patient is calculated on an individual basis as each patient's needs will differ. For more information about our prices please contact our customer service team, on 01892 600006. There are absolutely no costs involved if you are an NHS patient. Your Primary Care or Hospital Trust will pay for everything.
Q. How can I make a donation?
There are a number of ways to make a donation from a one-off gift to regular donations and legacies. In fact you can support The Horder Centre in any way you feel appropriate. More details.
Q. What do I need to bring with me for my stay?
- Daywear – lightweight clothing and underwear, walking shoes.
- Nightwear – lightweight dressing gown, nightdress/pyjamas, physio agreed footwear.
- Toiletries – two face cloths (towels will be provided).
- Walking Aids - if you use walking sticks or crutches don't forget to bring them - or your wheelchair.
- Spectacles, hearing aids and batteries.
- Medication - please pass all your medication and any details to your nurse. We will make sure you continue taking your medication and that you take this home at the end of your stay - unless our doctor advises otherwise.
- Money - we recommend you bring a small amount of money so you can use the pay phone and buy items from the hospital trolley. Please don't bring any valuables with you. Keeping track of them can cause unnecessary worry.
Q. What are the Centre’s visiting hours?
The Centre offers open visiting however, it would be a great help to our staff if your visitors could come to see you between 2pm and 8pm.
Q. How many visitors are allowed?
To help you get as much rest as possible we do limit the number of visitors to two for each patient at any given time, and kindly ask that all children are supervised at all times.
Q. How can I contact my friends and family during my stay?
There is a telephone in each bedroom for you to use. Please leave your mobile phone at home or turned off.
Q. Is smoking allowed at the Centre?
The Centre is a smoking-free hospital.
Q. How can my friends and family find out about my progress?
We realise that family and friends want to contact the hospital directly for news of your progress however, we do ask that one relative or friend is nominated as the contact for you. This way, nurses can spend their time caring for as many patients as possible.
Dufferin Suite: 01892 600809
Cilla Ward: 01892 600811
Q. What should I do at home to prepare for my visit?
As well as organising what you would like to bring with you for your stay, remember to make alternative arrangements at home: cancel your milk and newspapers; ask your neighbours to watch your house for you, etc.
Q. Will I have access to a television?
Yes, you will have access to your own TV in your room.