Care You Can Rely On
From the moment your appointment is booked until we wave you goodbye, you will be looked after by our respected consultants and dedicated nurses.
Every effort is made to ensure that your treatment and stay with us is of the highest standard. However, if you have any comments or wish to make a complaint, please download our information sheet We Listen to What you Say.
In the event that you are unhappy with our response to your complaint, you can contact the Care Quality Commission who can conduct an ‘Independent Review’. For further information and our Inspection Report, please visit the website of the Care Quality Commission.
“Whenever a call was made for attention, a nurse was always to hand. I appreciated the offer of a cup of tea, available any time, day or night. The idea of a cup of tea in itself is always comforting!” BC
Don’t Just Take Our Word for It
Patient feedback is very important to us as we recognise this is a key way to ensure our services and standards are the best they can be. This is why we give every patient a feedback questionnaire to complete following their stay with us and each year we publish the results.
“Since my referral to the Centre, I have received ever-glowing reports from previous patient and relatives, who were immensely satisfied with the quality of care administered – I would now like to add my name to this list!” AC
The results of the feedback questionnaires reveal patients’ satisfaction is at an all time high, for example:
The three main reasons why The Horder Centre is chosen by patients are:
- Quality of care
- Word of mouth recommendations
- Its reputation as a ‘Centre of Excellence’
Other reasons why The Horder Centre is chosen are:
- High standards of cleanliness
- Low infection rates
- Quality of consultants
- Warmth and friendliness of staff
- Free car parking at the centre